Shipping Policy

Last updated: July 25, 2026

Thank you for shopping with Pawsed. This Shipping Policy explains how orders are processed, shipped, tracked, and handled if a delivery issue occurs.

Order Processing

Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays will begin processing on the next business day. During product launches, promotions, or peak holiday periods, processing may take slightly longer.

Business days are Monday through Friday and exclude public holidays.

Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched:

• Canada: 5–8 business days
• United States: 2–4 business days
• United Kingdom: 5–8 business days
• Other available destinations: 7–12 business days

These timeframes are estimates, not guaranteed delivery dates. Carrier disruptions, customs processing, severe weather, remote delivery locations, and periods of unusually high demand may cause delays outside our control. We currently ship only to destinations available during checkout.

Shipping Rates

Available shipping methods and charges are displayed at checkout before payment. Any free-shipping promotion will be shown on the product page or during checkout and will apply only when its stated conditions are met.

Order Tracking

Once your order ships, you will receive a shipping confirmation containing your tracking information when tracking is available. You can follow your shipment through the link in that email or through your Shopify order status page.

Please allow up to 48 hours after receiving your shipping confirmation for the carrier’s tracking page to display its first update.

Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible through our Contact Us page. We will try to update the address, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

If an order is returned because the address supplied at checkout was incorrect, incomplete, or refused, additional shipping charges may apply before the order can be resent.

Split Shipments

Some orders may arrive in more than one package due to inventory location, package size, or carrier requirements. If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees solely because we divided an order into multiple shipments.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, or carrier clearance fees imposed by the destination country. Unless these charges are expressly shown as included at checkout, they are not included in the product price or shipping charge and remain the customer’s responsibility.

Customs processing may also delay delivery. We cannot control or predict the amount of any government or carrier charge.

Delayed Shipments

A temporary pause in tracking does not always mean that a package is lost. If your tracking has not updated for 7 business days, or your order is more than 7 business days beyond the estimated delivery window, contact us through our Contact Us page. We will review the shipment and, when appropriate, open an investigation with the carrier.

Lost Packages

If a shipment is confirmed as lost in transit, please contact us so that we can investigate and provide an appropriate resolution, such as a replacement or refund, subject to the circumstances of the order and applicable law.

If tracking shows the package as delivered but you cannot find it, first check around the delivery location, ask other household members or neighbours, and contact the carrier. If it is still missing, contact us within 7 days of the recorded delivery date so that we can assist you.

Damaged Packages

If your order arrives damaged, contact us within 7 days of delivery. Include your order number and clear photos of the shipping package, label, and affected product. Please keep the packaging until we have reviewed your request.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. Although we will do our best to help, we cannot guarantee changes or cancellations after processing has started. Orders that have already shipped cannot be cancelled and must be handled under our Refund Policy.

Contact Us

If you have questions about your shipment, please contact us through our Contact Us page. To help us respond quickly, include your full name, order number, and the email address used at checkout.

Nothing in this Shipping Policy limits any rights you may have under applicable consumer protection laws.